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2 开始学习
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A simple calculation | based on readily available information.
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Two-tier boards components: 2 开始学习
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Supervisory board. | Management board.
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Supervisory board characteristics: 3 开始学习
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Elected by the shareholders. | The supervisory board is led by a chairman and it supervises and advises the management board. | The Supervisory board is particularly involved in the long-term decision making and strategic planning of the business.
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Management board characteristics: 3 开始学习
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Tactical day-to-day management of the business. | It is led by a CEO. | Members are hired and dismissed by a Supervisory board.
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Advantages of two-tier boards: 3 开始学习
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Clear separation of roles. | The supervisory board can include a wide range of stakeholders like workers’ representatives. | Greater independence of discussion.
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Disadvantages of two-tier boards: 3 开始学习
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Poor information flow. | Confusion over power and roles. | Slower decisions and potential stalemates.
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Unitary board characteristic: 3 开始学习
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The executive directors look after the day-to-day management of the company (like the management board in the two-tier system). | the NEDs warn and advise (like the supervisory board in the two-tier system). | However, all directors have right to vote. a mix of executive and non-executive directors.
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How many NEDs should be in small companies? 开始学习
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In large companies NEDS should be at least 50% of the board.
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The make-up of Nomination Committee or Remuneration committee... 开始学习
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Integrated reports gain credibility if they are...? 开始学习
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Many elements of integrated reporting have no s...? 开始学习
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like conventional financial statements.
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Star products. We will be the target for competitors which also...? 开始学习
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_also wanting to gain a high market share.
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There are considerable flaws in the BCG analysis. For example: 3 开始学习
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Room for relatively small specialist suppliers. | If market growth rate goes from 10.1 to 9.9. | There’s much more to competitive strength than just our market share (like a brand name).
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A well-balanced portfolio has some... 开始学习
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_some cash cows and some question marks. The cash generated from the cash cows can be used to invest in the question marks, so securing the long-term future of the company.
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4 开始学习
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joint ventures, | licensing, | franchises, | strategic alliances. Such alliances are allowed in airlines where the takeover of one airline by another is often resisted on monopolistic or nationalistic grounds.
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开始学习
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this is where there can be both good and bad outcomes. It might occasionally be called ‘two-way risk’. Examples include developing a new product, entering a new market, buying a more advanced machine and developing a new web-site. Each of these good go well or badly.
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Risk appetite is determined by two factors: 2 开始学习
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Stakeholder’s attitude to risk. | Risk capacity, which is the amount of risk that the organisation can bear.
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the risk before any mitigation (reduction) procedures. Gross risk is sometimes referred to as inherent risk.
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the residual risk after reduction and mitigation.
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The gross risk is initially depend on: 3 开始学习
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The asset. | The threat. | The vulnerability. What you are trying to protect. E.g. property, people, reputation. | What you are trying to protect against. E.g., destruction of property, theft, damage to reputation. | Weaknesses that can be exploited. E.g., no fire alarms, cash not banked, poor PR.
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Typical contents of a risk register are: 开始学习
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Description of the risk. | Date identified. | Estimated likelihood of occurrence before mitigation. | The risk owner. | likely impact before mitigation. | Pre-mitigation rating. | Detailed response strategy (TARA). Its estimated likelihood of occurrence after mitigation. | Likely impact before mitigation after mitigation. | Post mitigation rating. | Date response implemented. | Signed off by risk owner.
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开始学习
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who is responsible for dealing with the risk
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From COSO ERM 开始学习
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This can be regarded as the outlook and culture of the organisation, including its enthusiasm for risk management and its risk appetite. For example, some organisations are a bit happy-go-lucky when it comes to risk management whereas others are extremely strict and want things to be done by the book.
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From COSO ERM 开始学习
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The aim is to align risks with the entity’s risk tolerance and risk appetite. Risk tolerance is the acceptable variation in outcome compared to an original objective.
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UK quoted companies are now required to include Risk Reports as...? 开始学习
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_as part of their annual reports.
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Knowledge can be defined as...? 开始学习
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information in someone’s mind.
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开始学习
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Explicit knowledge. | Tacit knowledge. Explicit knowledge. Generally that’s the knowledge which is written down. We know where to find it, we know what it is. It has been captured.
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开始学习
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Sales representative is likely to know who the important customers are and roughly what their turnover. He may know what that person has been planning. The salesman may know how to get on with a particular buyer in another business.
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开始学习
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Here the network extends over only a relatively small area, such as an office, a university campus or a hospital.
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Wide area networks (WAN): 开始学习
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Here the network can extend between several cities and countries. Each office would have its LAN, but that connects to LANs in other offices and countries using commercial, public communications systems.
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Virtual private network (VPN) 开始学习
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VPN’s allow data to be transmitted securely over the internet between any two locations.
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开始学习
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your network can link to another organisation’s network for example, a supplier’s network to trigger deliveries.
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开始学习
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this ensures that the data has not been altered or distorted whilst in transit.
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General IT controls commonly include over: 3 开始学习
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Data centre. | System software acquisition, change and maintenance. | Access security.
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Application controls are...? 开始学习
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Manual or automated procedures, such as the processing of sales orders, wages and payments to suppliers.
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Application controls examples: 3 开始学习
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Range tests. | Dependency checks. | Digits checks. Can be applied to reject data outside an allowed range; format of number checks. | Where one piece of data implies something about another (like outward date). | Number, is specially constructed to comply with mathematical rules (like bank account no.).
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The recovery plan should cover: 3 开始学习
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Contingency planning. | Define responsibilities. | Prioritisation of the processing. There could well be a state of panic just after the disaster.
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2 | The 6Is of e-business 开始学习
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Production is started on the items you have ordered. | room is reserved for you.
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E-business patterns 开始学习
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Putting back a middleman. for example the site Expedia allows you to compare different flights from different airlines. It’s a new form of intermediary.
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E-business patterns 开始学习
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Where the providers themselves set up an intermediary. An example is Opodo which is run by several of the large airlines. When you go to that site, the site shows only flights provided by the owners of the site.
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E-business patterns examples. e-S | e-A | e-P | D | R | C | CRM | EGC | TA 开始学习
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E-shopping. | E-auctions. | | E-procurement. | Disintermediation. | Reintermediation. | Countermediation. | Customer relationship management. | Electronic goods catalogues. | Targeted advetising.
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Difference between Transaction marketing and Relationship marketing. 2 | 1 开始学习
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Transaction marketing focuses on the product. However, this approach looks at one transaction at a time. | Relationship marketing wants ongoing close relationship with the customer.
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Relationship marketing aimed at: acquiring customers, retaining customers and...? 开始学习
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.e. sell more, sell related products or sell more expensive products (upselling).
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Brands owners often work hard to associate a particular image with their brands, for example, up-market or...? 开始学习
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开始学习
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This might happen if a company had a major problem or scandal associated with a brand. Think of Volkswagen in 2015 with the diesel emission scandal.
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2 | Big data characteristics. 开始学习
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Data arrives continually | and often has to be processed very quickly to yield useful results
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Pre-defined data model is a quality of...? 开始学习
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Unstructured data refers to information that does not have a...? 开始学习
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a pre-defined data-model.
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The processing of big data is generally known as big data analytics and includes: 3 开始学习
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Data mining. | Predictive analytics. | Text analytics. Predictive analytics: a type of data mining which aims to predict future events. E. g, the chance of someone being persuaded to upgrade a flight. | Text analytics: scanning text such as emails and word processing documents to extract useful information.
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The features of the product: BPQD 开始学习
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Brand. | Packaging. | Quality. | Design.
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four main types of promotion A | SP | PS | PR 开始学习
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Advertising. | Sales promotion. | Personal selling. | Public relations.
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Difference between Pull promotion and Push promotion. From 6Ps 开始学习
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Push promotion is concerned with getting the product into the shops and would use, for example, personal selling. | Pull promotion is getting the public to demand that product, to go into shops and ask to buy it.
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From 6Ps 开始学习
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Four main types of market: 4 开始学习
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Perfect competition. | Oligopoly. | Monopoly. | Monopolistic competition. This means that there are a number of suppliers of similar but not identical goods.
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Related product pricing + example. 开始学习
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Low initial price, then follow up prices are high Typically a new inkjet printer might cost around $100, but then to renew the ink cartridges might be costing about $70.
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Market-orientated pricing: 开始学习
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Higher prices are sought and are justified by products better matching a market segment’s needs.
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Typically a venture capitalist will invest up to ...% of equity and will have a...? 2 开始学习
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up to 49% of the equity and will have a seat on the board so as to keep an eye on their investment.
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A venture capitalist’s involvement with a company is likely to be for around ... years. 开始学习
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around 5 years after which they look for an exit that will provide their return.
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To compensate for the high risk, venture capitalists typically look for an annual return of ...%? 开始学习
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开始学习
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the process of raising small amounts of capital from many people.
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Crowdfunding. In exchange for providing capital, investors expect something in return and this is commonly:? 3 开始学习
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Shares. | Rewards (e.g. discounted products). | Software value tokens (an initial coin offering, or ICO). All forms of crowd-funding can suffer from poor regulation and poor investor protection compared to more conventional equity and loan finance.
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Blockchain technology allows data to be added to ......., but once added it ... be changed without detection. 2 开始学习
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a set of records | cannot
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Blockchain technology is to make use of...? 开始学习
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This is a mathematical process that can take any piece of data, no matter of what size and produce from that data a unique (or almost) series of numbers and letters: the hash. However, it is virtually impossible to go back from the hash to the data.
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Each Blockchain contains the link to the next one and so a chain is set up. For example...? 开始学习
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Information in each block could be dealing with ownership, taxes paid and planning permissions given for a piece of land so that the chain of blocks will display everything about the land in a way that cannot be changed, but which can be extended.
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Distributed processing effect means that the blockchain is secure from attack. If one computer is damaged, there are...? 开始学习
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there are many copies still left on the network.
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Cryptocurrencies, such as Bitcoin and Ethereum, make use of blockchain technology to record transaction and...? 开始学习
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The blockchain is itself secure because of the use of...? 2 开始学习
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Hashing algorithm | and the Distributed recording of the chain.
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Environmental audit examples: 2 开始学习
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Energy use. | Recycling waste.
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Information and communication example: 开始学习
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reports on product failures
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Assessment of competencies, abilities and capabilities of a company's management.
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开始学习
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Charitable giving; volunteer activity. | Diversity in recruitment.
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External audit is appointed by? 开始学习
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Budgets have the following roles: PFCCCAME 开始学习
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Planning, Forecasting, Coordination, Communication, Control, Authorisation, Motivation and Evaluation...
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Bennis makes a distinction between the term “manager” and the term “leader.” 2 开始学习
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A manager is primarily concerned with administering the status quo. Time horizon of about a year. | A leader is more concerned with innovation, will be looking at the long-term future.
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Bennis suggested that great leaders have 5 qualities. DOMIC 开始学习
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Dedication. | Openness. | Magnanimity. | Integrity. | Creativity. Magnanimity - magnanimity is like generosity, particularly when you have won a battle; humility.
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Leadership. Trait theory in not in use anymore because: 开始学习
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it proved to be no good whatsoever by predicting who the good managers might be.
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开始学习
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Elton Mayo to his surprise he discovered that whether or not the lighting was increased or decreased, the productivity of the people in the experimental group went up.
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Leadership. Style theory. 开始学习
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A manager’s or leader’s style determines leadership success. In particular, styles might have to change depending on who you are dealing with.
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Leadership. McGregor difference between theory X and Theory Y. 开始学习
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X - manager assumes that people really don’t want to work, that they have to be watched very carefully, that they are lazy, that they only go to work because they have to earn money to live. | Y - Employees get enormous interest from going to work. more participative approach.
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Which one is better Theory X or Theory Y. 开始学习
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Motivation is effectively a matter of contingency. It depends whom you are trying to motivate. Different people are motivated by different managerial approaches.
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Leadership. The Ashridge Management College model. 开始学习
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Tells, Sells, Consults, Joins.
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Leadership. Handy’s best-fit theory four variables: 开始学习
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Subordinates. | Task. | Environment. | Leader. LEST Handy said that each of these variables could be what he described as ‘loose’ or ‘tight’.
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Handy’s four variables deals could be what he described as...? What is the difference between them? 开始学习
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Each of these variables could be what he described as ‘loose’ or ‘tight’. | A tight leader is very autocratic. | ‘Loose’ would mean that the leader is very participative or democratic. Leader. | Subordinates. | Task. | Environment.
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Handy’s best-fit theory essence. 开始学习
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The best way of managing is to make sure the leader, subordinates, task, and environments all match. Each of these variables could be what he described as ‘loose’ or ‘tight’.
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Leadership. Adair – action-centred leadership. Elements: 3 开始学习
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Concern for individuals. | Concern for the group. | Concern for the task.
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Leadership. Adair – action-centred leadership. How shall we manage? 开始学习
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According to Adair, it depends. On some occasions there may be a very urgent task and we have to reduce our concern for individuals and the group and concentrate on the task.
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The cultural web. Organisational structure. 开始学习
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A tall narrow shape or a wide flat shape. The tall narrow shape tends to result in organisations which are rather bureaucratic and formal; wide flat tends to produce less formal cultures.
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The cultural web. Organisational assumptions (paradigm). Example for hospital. 开始学习
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A hospital might have the assumption that it’s purpose is to provide healthcare irrespective of cost.
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Organisational culture classification by Charles Handy: 开始学习
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Modern type of culture. employees do not concentrate so much on their role or title. Instead they concentrate on getting the task. The tend to be highly motivated, flexible, adaptable, and eager to learn.
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Organisational culture classification by Charles Handy: 开始学习
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All or nearly all power is concentrated in the hands of one person. this culture often are small, perhaps family, organisations. However, even in some large organisations there can be a very charismatic Chief Executive Officer who with force of personality manages to wield great power. Current corporate governance rules suggest that the CEO and Chairman should be different people.
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Organisational culture classification by Charles Handy: 开始学习
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Essentially bureaucracies. There tends to be great task specialization, many layers and titles, great formality.
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Organisational culture classification by Charles Handy: 开始学习
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It refers to an organisation where the people are really pursuing their own particular ambitions. Perhaps a talented surgeon in a hospital might fall into this category. This isn’t of great importance in most organisations.
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开始学习
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Independent review and assessment of the risks, controls and safeguards in an organisation by someone from outside the company.
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General definition and examples of positive and negative social footprint... 1+2 开始学习
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Impact of organisation on people, society and the wellbeing of communities. Can be positive (jobs, infrastructure) or negative (unemployment, pollution)
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Internal controls in highly regulated industry (strategic assets). Such as water, energy, pharmaceuticals, defence equipment) 开始学习
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More important because there is a extra need of ensuring compliance with externally-imposed requirements. There may be legal, regulatory, technical or medical nature. If company fails, it may loose the licence to operate or pay punitive fines.
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开始学习
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It means that buyers can largely buy on price (just as is often done nowadays when buying a laptop computer), because the services provided will be essentially the same.
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Business processes standards in terms of outsourcing and commoditisation. 3 开始学习
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Process activity standards. | Process performance standards. | Process management standards. activity | performance | management What are the process, its information flows and the movement of materials? | Once there is agreement about what a process consists off, this step establishes the level of performance required. | how is the process monitors, controlled and improved?
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开始学习
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Under a shared services arrangements all the billing and accounting services would be at one location and all offices would send and receive financial information from the shared service centre.
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Global business services require? 开始学习
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requires that the services are integrated across to organisation. For example, procurement, HR accounting and IT are coordinated across functions and across regions.
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3 开始学习
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Cryptocurrency. | Paying by smartphone. | Online currency exchange and transmission.
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